Device Warranty Policy

This policy describes the terms and conditions of the warranty coverage provided by ReGen Medical Network for its devices.

1. Definitions 

The Company: ReGen as known herein incorporates ReGen Medical LLC and ReGen Medical Network by reference.

Device: The ReGen Medical Network device identified on the purchase documentation. Delivery Date (“Start Date”): The date the device is delivered to the customer’s premises, as confirmed by ReGen’s shipping records, the carrier’s delivery documentation, or other written proof of delivery. All warranty periods are calculated from this Start Date. Normal Use: Use of the device in accordance with ReGen’s written operating instructions, training materials, and safety guidelines. 

2. Standard Warranty 

Coverage Period 

The Standard Warranty is valid for twelve (12) months from the Start Date. 

What Is Covered 

During the Standard Warranty period, ReGen Medical LLC (“ReGen or ReGen Medical Network”) warrants that the device will be free from defects in materials and workmanship under Normal Use. If a covered defect arises: 

•  ReGen will, at no additional charge to the customer, diagnose the issue; and

•  Repair or replace defective parts; and 

•  Provide labor necessary to return the device to proper working condition. Repairs or replacements may be made with new or refurbished parts that are equivalent in performance and reliability to new parts. Any replaced component becomes the property of ReGen. 

What Is Not Covered (Exclusions) 

The Standard Warranty does not cover: 

• Misuse or Improper Handling: Damage caused by accident, misuse, abuse, neglect, improper storage, or handling inconsistent with ReGen’s instructions.

• Unauthorized Modifications: Damage or malfunctions resulting from repairs, adjustments, or modifications by anyone not authorized in writing by ReGen.

• Failure to Follow Instructions: Damage arising from failure to follow operating, cleaning, or maintenance instructions provided by ReGen. 

• External Causes: Damage caused by power surges, inadequate electrical supply, fire, flood, natural disasters, or other force majeure events. 

• Wear Items and Consumables: Normal wear and tear and consumable items, including but not limited to replaceable shockheads, facial pads, and other listed consumable accessories in the user manual. Cosmetic damage that does not affect device functionality is not covered. 

Upon request, ReGen will provide a written explanation when a claim is denied in whole or in part, including which exclusion(s) apply. 

3. Extended Warranty Program 

Program Availability and Fees 

• The Extended Warranty is optional. 

• The fee for the Extended Warranty will be clearly disclosed and published at the time of the device purchase or at the time the Extended Warranty is offered. • The Extended Warranty may be purchased at the time of device purchase or at any time within the first thirty days (30) after the Start Date

• Once an Extended Warranty is purchased, the fee for that term is fixed and will not change during that Extended Warranty term. 

Special Benefit (RCT Devices) 

If the Extended Warranty is purchased at the time of sale of an RCT device, ReGen will provide one (1) additional shockhead per year, at no extra charge, for each year the Extended Warranty remains in effect. The replacement shockhead will be shipped on or about each anniversary of the device purchase date. 

Extended Warranty Coverage Period 

The Extended Warranty covers a period of twenty-four (24) months, commencing immediately upon expiration of the Standard Warranty. There is no gap in coverage between the Standard Warranty and Extended Warranty once purchased. 

What the Extended Warranty Covers 

The Extended Warranty provides coverage at least equivalent to the Standard Warranty and includes: 

• Parts and labor required to maintain the device in proper working condition.

• Repairs and component replacements necessary due to defects in materials or workmanship under Normal Use. 

• Refurbishment services, as reasonably determined by ReGen, to restore the device to optimal operational standards. 

• Preventative maintenance services required by ReGen’s maintenance schedule (if specified in the documentation) at no additional charge for labor. 

All exclusions under the Standard Warranty (including consumables, misuse, and force majeure) continue to apply. 

4. Warranty Service Procedures 

How to Obtain Service 

To make a warranty claim or request technical support, contact: 

ReGen Medical Network – Customer Service & Technical Support Email: [email protected] 

Phone: 775.255.9090 

When requesting service, the customer should provide: 

• Device model and serial number; 

•  Location of the device; 

•  Description of the issue, including error messages and observed behavior w/ short video

•  Contact information for the responsible staff member. 

Initial Response and Evaluation 

• ReGen will acknowledge and begin an initial evaluation of the service request on the same business day, provided the request is received during normal business hours. 

• If a request is received outside normal business hours, ReGen will begin evaluation on the next business day. 

• After the initial evaluation, ReGen will coordinate on-site or remote service and will use commercially reasonable efforts to initiate dispatch and repair services within twenty-four (24) hours, subject to technician availability, geographic location, and the nature of the problem. 

Loaner Equipment 

To help minimize disruption to clinical operations: 

• If ReGen’s initial assessment indicates that the repair will reasonably be expected to take more than seven (7) calendar days, ReGen will use commercially reasonable efforts to provide comparable loaner equipment at no additional charge for the duration of the repair. 

• Loaner availability is subject to confirmation that the issue is covered under the warranty and to loaner device inventory and logistics. 

• The customer is responsible for reasonable care and safekeeping of the loaner device and its return to ReGen in good condition (normal wear and tear excepted). 

ReGen will keep the customer informed of repair status and expected timelines.

5. General Provisions 

Limitation of Liability 

To the fullest extent permitted by law: 

• ReGen’s liability under this warranty is limited to repair or replacement of defective parts, or, if in ReGen’s reasonable judgment repair or replacement is not commercially feasible, refund or credit up to the original purchase price (prorated based on remaining useful life as reasonably determined by ReGen). 

• Except where prohibited by law, ReGen is not responsible for consequential, incidental, or indirect damages, including but not limited to loss of revenue, loss of business or goodwill, business interruption, patient scheduling disruption, or loss of data. 

Some jurisdictions do not allow limitations on certain types of damages, so parts of this section may not apply. In such cases, this warranty will be interpreted to provide the maximum protection to the consumer that is permitted by applicable law. 

Exclusive Remedy; Relationship to Other Rights 

The remedies described in this warranty are intended to be the customer’s primary remedies for defects in the device. However: 

• This warranty gives the customer specific legal rights, and the customer may also have other rights which vary from state to state or country to country. •  

Nothing in this warranty is intended to limit any non-waivable rights the customer may have under applicable consumer protection or medical device laws. 

Transferability 

• This warranty applies to the original purchaser and the original clinical location where the device was first delivered. 

• With ReGen’s prior written consent, which will not be unreasonably withheld, the warranty may be transferred to a new owner if the device is sold or assigned, and/ or to a new clinical location, provided the device is moved by ReGen or a ReGen authorized service provider. 

• A reasonable transfer and inspection fee may apply and will be disclosed in advance. 

Governing Law 

This warranty will be governed by and construed under the laws of the State of Nevada, without regard to its conflict-of-laws rules. Any mandatory consumer protection laws of the customer’s state or country of residence will also apply and remain in full force and effect. 

Note: This Device Warranty Policy is intended to be read together with the customer’s purchase documentation and user manual. In the event of any conflict between marketing materials and this Policy, this Policy will control.